Terms of Purchase
TERMS OF PURCHASE
The purchase of products including leather bags and accessories (the “Products”) through the The Tannery Manila Inc. website (“The Tannery Manila” or “we”) at www.thetannerymanila.com (the “Site”) is governed by the terms and conditions appearing below. These terms and conditions constitute a contract of sale (the “Contract”) between The Tannery Manila and you (hereinafter “you” or the “Customer”) as soon as you complete an order for Product(s) through the Site and you make payment of the sale price in accordance with the terms indicated below.
Our Products
The Tannery Manila (the “Brand”) leather bags and accessories are exclusively manufactured by Goldenhide Enterprises, Inc (the “Company” and distributed by Goldenhide Enterprises, Inc,. We guarantee the authenticity of each of our Products.
Product Description
The descriptions and illustrations of the Products offered or advertised on the Site are given for information purposes only. They may vary slightly from the Products actually offered, in particular as regards what is indicated below. Consequently, you accept that such variations may occur and acknowledge that The Tannery Manila cannot be held responsible for such variations.
Colors. The colors of the materials presented on the Site are calibrated according to established standards. Depending on the calibration of your screen, the colors may vary slightly.
Leather. The colors of leather displayed on the Site may vary slightly from the colors of the leather skins produced by the tannery. Indeed, the artisanal process of tanning the hides can generate very slight variations in color from one hide to another. Every mark, scar, wrinkle is unique per hide, and thus not all items will be equally similar.
Sale
The sale of a product that you wish to order through the Site will take effect only when you have completed the ordering process (as explained below) and you have paid the sale price or total amount of the invoice.
Sale Price
The sale price of a product is that indicated opposite the product on the Site at the time when your order is placed with The Tannery Manila. Prices include applicable sales taxes. Shipping charges may or may not be included depending on the total amount of the order. Unless explicitly stated otherwise, prices shown do not include delivery charges. Please refer to Shipping Rates for more details on fees.
Methods of payment
Our payment options include G-Cash, Over-the-Counter through BDO or BPI, credit card payments via Paypal and Paypal Express. We also offer Cash on Delivery but for orders in Metro Manila only.
Upon payment, you agree to pay the full cost and expenses associated with the products purchased, including shipping and service charges, if applicable.
You are solely responsible for the actual payment of the product purchased. In the event that your payment cannot be validated or processed, your order will not be delivered and The Tannery Manila will have no obligation to process your order.
The Tannery Manila is not responsible for payment problems related to the operation of the secure online payment system.
If you prefer to purchase the Product by phone or mail, please contact Customer Service.
How to order a Product
To order a Product, you must place the Product in your virtual shopping cart and proceed to the virtual checkout. During your first purchase on The Tannery Manila website, you will be invited to create your user account. You will then be asked to provide certain information in an information entry screen to create your password and your account.
You are solely responsible for creating your account and / or your password and maintaining their confidentiality. You are also responsible for all activities that occur under your account and password. Once your account is created, or if you already have an account, you will be asked to provide certain information in an information entry screen such as the delivery address, choose the type of delivery desired and pay the selling price of the Product, applicable taxes and delivery charges if any. To make the payment, you will have to choose the method of payment and provide the requested information (payment information).
In order to place your order definitively you will have to press the "pay now" icon. Pressing with your cursor on this icon completes the ordering process and indicates that you agree to purchase the products indicated in this order and agree to be bound by the terms and conditions of the contract and those of the terms of purchase and terms of use conditions.
Order accuracy and billing
You are responsible for ensuring the accuracy of the description of the Products ordered (model, color, customization options), the price and all billing details and, if applicable, correct any errors or inaccuracies. If any errors or inaccuracies cannot be corrected, you must promptly notify Customer Service by e-mail.
Once the order has been definitively completed, you will receive by e-mail a confirmation of your order accompanied by the invoice already paid and the Contract in digital format. You must print a copy of this email to ensure that you have the information mentioned in the purchase confirmation message and to double-check the terms and conditions of the Agreement that apply to you.
You have seven (7) days from receipt of your invoice to have it corrected by The Tannery Manila as long as you can prove that your invoice contains errors or inaccuracies. After this time, the information on your invoice will be deemed accurate.
Confirmation of your order
You will receive a confirmation email a few minutes after placing your order. If it does not appear in your inbox, check your junk mail. A member of our Customer Service team will contact you by email or SMS to confirm your order or the delivery of your order.
The receipt by email of your order confirmation does not automatically mean that The Tannery Manila accepts it and is not a confirmation of commitment to sell the Products covered by your order. The Tannery Manila reserves the right, in its sole discretion, to cancel or refuse any order for any reason whatsoever, such as: the unavailability of a product at the time of processing the order; certain inaccuracies or errors in the price or Product information; problems in processing your payment; the impossibility of delivering the Product to the delivery address indicated.
The Tannery Manila may also require verification or additional information before accepting any order.
PERSONALIZATION, CUSTOMIZATION AND SPECIAL ORDERS
The delivery time may vary depending on the complexity of the product purchased, the degree of personalization chosen and the volume of orders we receive. Unique and handmade, specifically for each customer, each personalized product or special order requires a manufacturing time which can vary. You can refer to each service type below for standard lead times but you may also contact us at any time for an update on your order.
Monogram
We offer monograming service for the leather products that we sell. Some items, however, depending on placement, style or material type may not be monogrammed. In such case, we will offer a refund of the payment made.
The lead time for the delivery of monogrammed items is at least 7 working days. Processing time starts only upon full payment of the product order.
Special Order
Our special order service is when you order a product style that we have in a leather material that you select. No design changes are made except for the material. The service charge for small accessories is P500; for bags the service charge is 10% of the SRP or P1000, whichever is higher. The service charge is on top of the standard selling price. Our customer representative will confirm the price and material availability before confirming the order.
The standard production time takes one month. If a client wishes to expedite an order, an additional fee will be charged. The lead time starts on the day the 50% down payment is made
Made-to-Order
We offer Made-to-Order services for bags and accessories. The leather material selection is based from those available from The Tannery Manila store or factory. Three options are made as an alternate in case the first choice is no longer in stock.
The client understands by confirming the order that he or she agrees to the specifications indicated. If any revisions will be made in the order, client will be informed again for confirmation through SMS, viber, facebook, or email that will supersede the original specifications written on the inquiry.
The standard production time takes one month. If a client wishes to expedite an order, an additional fee will be charged. The lead time starts on the day the 50% down payment is made
SHIPPING & DELIVERY POLICY
Products are shipped according to the option chosen when you placed your order and as confirmed on your invoice. Goldenhide Enterprises, Inc is not responsible for delays or clerical errors in the delivery address that are attributable to you or any other delay caused for reasons of force majeure.
Any damage to the Products delivered must be reported within 72 hours of receipt of said Product. To do so, please contact Customer Service. After 72 hours, the Product will be deemed to have been sent and received in perfect condition.
If you return a defective or damaged Product to Goldenhide Enterprises, Inc and the original packaging is not in good condition, suggesting that the defect or damage to the Product was caused upon delivery, The Tannery Manila reserves the right to return the Product to you and retain the sale price.
Door to Door Delivery
We offer various shipping options. In-some cases a third-party supplier may be managing our inventory and will be responsible for shipping our products.
For Metro Manila, we delivery via company messenger and it takes 2 to 5 working days. For provincial orders, we use Ninjavan and it takes 5 to 7 business days for provincial addresses except Cotabato (not included the holidays and weekends). It varies also on location. For Cotobato, we ship via LBC.
Schedule of shipment also happens after payment is verified. Payment options for online orders are BPI/BDO Bank deposit, G-cash and credit card through Paypal.
Shipping Rates
We offer free shipping nationwide (except for locations in Cotobato) shipping for orders P5000 and above. Customers will pay just P150-P200 for shipping on any order below P5000 (P150 for Metro Manila/ P200 for Provincial orders)
For Cotobato orders, shipping costs will vary on weight of parcel. This is shipped via LBC.
Same-Day Deliveries
For Metro Manila orders, Yes, we can arrange to book a courier service such as Grab, Lalamove or Mr. Speedy for you, however shipping charges incurred is at your expense, and will be paid "collect" directly through the 3rd-party service provider. Item must also be fully paid before shipping through OTC, G-Cash, or Paypal.
Should you wish to order directly through the website, note that there is still a flat rate delivery fee of P150 for orders less than P5000. Thus you can also order direct through personal message to avoid this additional cost. You can also opt to avail courier's "pabili" service and pay the driver COD.
In-Store Pickup
In-store pick up is available for all items. However, some items may not be readily available in a certain store and will require a store transfer. In this case, our customer service team will be in touch to give you an update.
For personalized goods, they are only qualified for pick up after being full paid. The lead time for processing of a monogram, which is 7 working days still applies.
Pickups are available from Monday to Sunday from 11:00 am to 5:00 pm (or depending on the Mall Hours of UP Town Center or Shangri-la Plaza). An SMS confirmation will also be sent to you once your item is ready for pick up.
International Delivery
We ship international orders via FedEx. To get an estimate quote on international shipping rates please contact us at thetannerymanila@gmail.com Send your contact information, delivery address, and product/s you wish to order.
RETURN AND EXCHANGE POLICY
Return Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. This is valid for store credit or a product exchange. We do not issue refunds. If 7 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Return Process
To start a return, you can contact us at thetannerymanila@gmail.com or +63917-5964013 to facilitate your return. Items sent back to us without first requesting a return will still need to be validated first before it is accepted.
To return your product, you should mail your product to: Hermoso Compund, Rosales St., Tugatog, Meyauayan Bulacan Meycauayan City PH 3020. You may also drop by our store branches to facilitate this return and exchange.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Merchandise with manufacturing defects can be returned for repair with our one year limited coverage warranty. Please refer to our warranty and repair policy for more information on the limitations.
Exceptions / non-returnable items
All personalized/ monogrammed merchandise and Clearance items are FINAL SALE and are not eligible for return or exchange. As a result, you have no option to claim any right of withdrawal. We therefore recommend that you give the time and attention required for deciding to purchase your item.
Gift Cards
Gift Cards are non-returnable, cannot be replaced if lost or stolen and cannot be redeemed for cash, except as required by law.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We can accommodate the exchange with any of our products in store, gift certificates, or a made-to-order service. If in case, replacement item is higher, any amount exceeding the original price shall be shouldered by the customer. Should the replacement item be of lower price, no refund will be given to the customer.
Store Credit
You can receive store credits on returns made from online purchases. This credit can be used for future purchases at our store. Please note that store credit is granted only when an item customer cannot choose a replacement or exchange item for an item for return. It is only granted once returned items have been processed by Quality Control who will confirm any proposed fault(s) in items or deem the item to be unworn and in original condition.
WARRANTY AND REPAIR POLICY
All of our products are carefully cut from our tanned leathers, meticulously hand crafted, making each item a unique and timeless piece.
Our handbags have a limited warranty against workmanship defects under normal use and conditions, for a period of (1) year from date of purchase (proof of purchase/ warranty card required).
This is subject to applicable conditions and exclusions. Warranty does not cover damage due to accident, negligence, and abuse. Leather damage, such as scratches, tears, holes, and piercings is not covered. Damage due to “wear and tear” which is bound to happen through the course of use, is also not included. While, the hardware of the bag is covered, but we don’t replace accessories on the basis of oxidation/ change of color.
The variations in color and texture are the prized characteristics of beautiful tanned leather. Over time, the leather will acquire a patina and may also darken due to the oils from your skin and direct sunlight, further enhancing the natural look of your handbag.
If the item proves to be defective in material or workmanship under normal use anytime within the first year, we will repair the item free of charge. If you need a repair, or to claim this warranty, please contact Customer Service.
This guarantee does not cover any transport or delivery costs of the Product, which must be borne entirely by the Customer. In order to perform this warranty, The Tannery Manila may, at its option, repair the Product, exchange it or refund you.
The warranty is only valid for the specified period and is subject to the specified conditions. This does not affect your legal rights as a consumer. The Tannery Manila’s maximum liability under this warranty is limited to the purchase price actually paid by the customer. The warranty cannot be assigned unless you notify The Tannery Manila prior to any assignment by contacting Customer Service by email of the identity of the person who is to benefit from the warranty (for example, if the Product is offered as a gift).
JURISDICTION AND APPLICABLE LAWS
Governing Law and Jurisdiction. These General Terms and the Agreement shall be governed by the laws of the Republic of the Philippines. Any controversy pertaining to the Agreement or to the General Terms shall be submitted to the jurisdiction of the courts of Taguig City to the exclusion of all other courts
Updated 22/03/2022